Q & A

Q. Is tip included in the service fee?
A. No. If you are satisfied with the provided service, please tip your technician about 15-20%.


Q. How many people can receive service at the same time?
A. Four people for pedicure and five people for hand service are the maximum.  Please let us know the number of people who want to receive service together.  At that time, we may ask you to leave your credit card number to hold your appointment.


Q. How can I cancel my appointment?
A. Please call us in 24 hours ahead of your appointment.  For a party of three or more, please call in 48 hours in advance.  If we do not hear from you, we have to charge a cancellation fee of 20%.


Q. Can I still receive service when I’m late for the appointment time?
A. Yes, but we may ask you to change the type of service.


Q. I have gel that I received from another salon.Can I still receive service?
A. Yes.  Please inform us when you make the appointment.


Q. I want to remove the gel that I received from another salon.I still receive service?
A. Yes. Please inform when you make an appointment.  It may take time, so please consult with your technician.  The price may vary depending on the time consumed.


Q. Can I bring in my own polish?
A. Yes.


Q. Can I bring in my own stone and/or charm?
A. Yes, but there is a service fee to put it on.


Q. Can I bring a design that I like?
A. Yes. Please consult with your technician.There may be some designs that we cannot do.


Q. Can I ask for a particular technician when I make an appointment?
A. Yes.  Please inform when you make an appointment.


Q. Do you sell polish?
A. Yes.


Q. Do you sell gel?
A. No.


Q. Can I just have callus removal treatment by itself?
A. It is included in Spa Pedicure. Or, you can have Basic Pedicure with $5 additional charge.


Q. I’m going to get Pedicure done. What shoes should I wear?
A. Please wear open-toe sandals.


Q. Can I use my personal check?
A. No. We accept only cash or charge card (VISA, Master, or JCB)  Sorry no American Express or Discover.


Q. Can I use travelers’ checks?
A. Yes.


Q. Do you offer gift certificates?
A. Yes.  There are $20, $30, and $50 certificates.


Q. My grandmother wants to get her nails cut.Can you do that? How much is that?
A. Yes.  Nail cut service is $5.